The following introduces your company's service system and related commitments: Our company provides your company with various contents and measures for technical services and after -sales service to make the following commitments:
Customer service hotline
400-166-0129
A
Special commitment
Provide services to achieve worry -free throughout the process.
After receiving the service report notice, a response was made within 1 hour. The maintenance engineer rushed to the equipment site to eliminate it when necessary. Even difficulty faults guaranteed to be repaired and put into production in the shortest time.
A
B
Pre-sales consulting service
Honestly introduce the performance and related situation of robotics;
Regularly organize the operation training course for the use of robotics;
Planning for users to improve the value and efficiency of machines.
Design the installation of users in the plant to provide technical support in various aspects.
The company has a special project team to provide customers with full service.
B
C
Sales after -sales service
The training of robotics is guided by the service engineer until the equipment users can operate proficient;
Patient to explain the performance, characteristics, operating procedures and related precautions of the robotic manpower in detail;
In accordance with the user requirements, the debugging is completed. After the customer signs the debugging table of the test machine, the technical instructor can leave.
C
D
Regularly return visit
Our after -sales service personnel will conduct regular return visits to customers to understand the customer's use of the machine's usage and various difficult problems and the opinions of the customer's use of the machine's use and suggestions to feedback the customer.
The company's headquarters and offices have a 24 -hour after -sales service hotline. No matter when your machine has a problem, only one phone number, we will provide you with efficient after -sales service in the first time.
Customer services all over the weather, providing 24 -hourless services for 24 hours.
We will provide you with lifelong maintenance services for all users who buy our company's brand robots.
D
E
Strictly improve service quality management
Our company has a full -variety of spare warehouses to resolutely ensure the timely replacement and maintenance needs of parts and components;
The company has a professional person to conduct regular visits to understand the use of the machine;
Our company has formulated a comprehensive customer file to understand your needs and provide services in time;
If the user's improper operation, the machine cannot work normally and generates controversy. The company adopts the principle of maintenance of the machine, and then resolves disputes, and the user first.
E
F
After-sales service commitment
"Think of what customers think, urgent customers' urgency" is the company's service purpose, and it is also a promise of highly responsible for users! Carefully assist the user unit to install and debug the equipment;
Service engineers with strong responsible and technical business have been deepened to the scene, and jointly participated in the acceptance of the on -site cargo organized by the user to complete the transfer procedures;
Provide technical training for daily management and operation and maintenance personnel of users;
All aspects of technical support for the operating period of the equipment, and actively provide users with the required spare parts and spare parts.
F
G
Specific content of after -sales service
After the device is put in operation, the company will be fully responsible for the obstacle discharge treatment during the shelf life, or replace the components and parts;
After the warranty period, the company still provides users with maintenance, technical consulting, technical training, Repairing records for maintenance, technical training, and reimbursement of response response, and on -site maintenance and repairs, and regular return visits.
G
H
Treatment of user opinions
Handling of user opinions
In the timely time, the user opinion inputs the calculator and establish the user file, and the processing opinion is agreed.
If the user has special requirements, the company will appoint professionals to come to the door carefully;
The company reports the hotline: 400-166-0129, 幷 According to the user's requirements, the maintenance engineer will be assigned to solve problems as soon as possible.
